What is Teammates.ai?
Quick context before the numbers, because it shapes the pricing. Teammates.ai is a Dubai-based platform that sells three autonomous "AI teammates" on one account: Raya for customer service, Adam for sales calls, and Sara for recruiting interviews. The company rebranded from Uktob.ai in January 2025 after a Hustle Fund-led round, so it's very new.
That three-in-one design is why the pricing is a shared credit wallet rather than a per-seat or per-ticket fee: the same balance has to pay for whichever teammates you use. It's a clever model, and it's the reason you have to do a little math to know your real support cost.
What will Teammates.ai actually cost you?
Plug in your monthly support volume and how chatty your tickets are. This estimates the credits you'd burn, the smallest plan that covers them, and your real cost per resolved ticket, so you can see past the per-reply sticker price.
Teammates.ai pricing plans at a glance
Here's every public plan, straight from the Teammates.ai pricing page in July 2026. All four paid tiers include the three teammates, native integrations, and basic analytics; what changes is credits, seats, and the enterprise-grade controls.
| Plan | Price | Monthly credits | ≈ support replies | Team members | Standouts |
|---|---|---|---|---|---|
| Free | $0/mo | 10 | ~100 | 1 | Try Raya; no personas, API, or analytics |
| Pro | $25/mo | 50 | ~500 | 1 | Same limits as Free, more credits |
| Business | $50/mo | 100 | ~1,000 | 5 | ROI dashboard; most popular tier |
| Scale | $100/mo | 200 | ~2,000 | Team | Pattern analyzer, SSO/SAML |
| Enterprise | Custom | Custom | Custom | Unlimited | BYO LLM, Arabic tuning, SOC 2, data residency, CSM |
There's no annual discount, and plan credits reset monthly rather than rolling over. That's a fair, simple ladder, and it's more than most rivals like Decagon, Sierra, or Netomi will tell you without a sales call.
How the Teammates.ai credit system works
This is the part worth understanding before you pick a plan, because credits are the real currency, not dollars. One wallet is shared across all three teammates, and each activity has its own rate:
- Raya (support): 1 credit buys ~10 complete replies.
- Adam (sales): 10 credits buys ~30 voice minutes.
- Sara (recruiting): 10 credits buys 1 full interview.
A few mechanics that catch people out:
- Plan credits don't roll over. Your monthly allowance resets, so a quiet month is wasted headroom, not banked savings.
- Top-ups are separate. Purchased credits are drawn oldest-first and expire after 90 days.
- Zero means pause. When the wallet hits zero, Raya's chat widget hides and the teammates stop until you refill. In-progress work finishes, but nothing new starts.
The shared-wallet design is convenient if you use all three roles. But if you only run support, you're budgeting in a currency that sales and recruiting can also spend, which makes forecasting a support-only bill harder than a flat per-resolution price.
The catch: per-reply price vs per-resolution cost
Here's the honest math the sticker price hides. On paid plans, 1 credit = 10 replies works out to about $0.05 per reply. That's genuinely cheap.
But customers don't send one reply. A real support ticket is a conversation. If your average resolved ticket takes:
- 2 replies, you're at ~$0.10 per resolution.
- 5 replies, ~$0.25 per resolution.
- 10 replies (common for troubleshooting or ecommerce WISMO), ~$0.50 per resolution.
So the per-reply headline is real, but your actual cost of AI customer service scales with how chatty your queue is, and you won't know it until you've run a month. That's the opposite of a per-resolved-ticket model, where a two-message ticket and a ten-message ticket cost the same flat amount, because you pay for the outcome, not the chatter.
This isn't a knock on Teammates.ai specifically; it's true of any per-message AI agent for customer service. It's just the single number I'd want nailed down before signing, and it's why the calculator above asks for replies-per-ticket, not just ticket volume.
How Teammates.ai pricing compares
Against the field, Teammates.ai's real edge is transparency. Most serious AI customer service software hides its price behind a demo:
| Tool | Pricing model | Public entry price | Support-only? |
|---|---|---|---|
| Teammates.ai | Shared credit wallet | $25/mo | No (also sales + recruiting) |
| eesel AI | Fixed monthly credit plan (1 credit per ticket or chat) | From $299/mo (500 credits) | Yes |
| Decagon | Quote only | Custom | Yes |
| Sierra | Quote only (outcomes) | Custom | Yes |
| Netomi | Quote only | Custom | Yes |
| Yuma AI | Per resolution, quote-gated | Custom | Yes (ecommerce) |
| Forethought | Quote only | Custom | Yes |
Two tools here publish a self-serve number you can act on today: Teammates.ai and eesel. The difference is what you're paying for. Teammates.ai spreads one wallet across three job functions; eesel charges one fixed monthly price for support tickets and chats and layers into the helpdesk you already run, so if support is the whole job, it's the easier bill to forecast. If you want the ranked field, my Teammates.ai alternatives roundup goes deeper, and the best AI agents list goes wider.
Is Teammates.ai worth it?
It depends entirely on how many of the three teammates you'll actually use.
Worth it if: you're a small or growing team that wants support, sales, and recruiting automation from one transparent, self-serve tool, and you value one bill over best-in-class depth. The Business plan at $50/mo is a lot of capability for the money, especially with strong multilingual and Arabic handling.
Look elsewhere if: customer support is the whole job. A support specialist that plugs into your Zendesk, Freshdesk, Gorgias, or HubSpot queue, learns from your ticket history, and prices per ticket will usually give you deeper helpdesk automation and a more predictable bill. It's also the honest line between a real AI agent and a rule-based chatbot.
One more thing I'd insist on regardless of vendor: test before you trust. The reason I keep coming back to simulate-first tooling is that a confident bot giving a wrong answer costs far more than a pricing plan. Teammates.ai is new enough that there's little third-party review history to check its self-reported numbers against, so run your own volume through a trial before you commit budget.
Try eesel AI
If you got here because you want AI to take tier-1 support off your team and you want a bill you can actually forecast, eesel is the Teammates.ai alternative I'd start with. It works like a new hire that plugs into your existing helpdesk in minutes, already knows your help center and past tickets, and can be tested against your real history before it answers a single customer. Pricing is public, from $299/month for 500 credits (1 credit per ticket or chat), with no per-seat fee, so a chatty ticket and a quick one cost the same, and you can start free with 100 credits, no card.
Real proof over slideware: Gridwise hit 73% tier-1 resolution in its first month, and Smava runs a fully automated agent on 100,000+ German-language tickets a month. The tool that wins isn't the one with the cheapest per-message sticker; it's the one you can trust on a live queue and forecast on a spreadsheet.