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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustration of several AI presentation tools as an alternative to Claude's slide maker.
AI

The 8 best Claude Slides alternatives in 2026

The best Claude Slides alternatives in 2026, tested and compared: Gamma, Plus AI, Canva, Beautiful.ai, Copilot, Gemini, and more, with real pricing.

Kurnia KharismaKurnia KharismaSep 21, 2026
Illustration of a chat cursor turning a few notes into a stack of presentation slides.
AI

Claude Slides: how Claude actually makes presentations

Claude Slides is real, but it is one of three ways Claude makes presentations. Here is what the canvas tool, the .pptx file creation, and the PowerPoint add-in each do.

KiraKiraSep 21, 2026
Illustration of a person chatting with Claude while a panel shows a document, a spreadsheet, and a chart being built.
AI

Claude Docs: what it actually is and how Claude creates files

There is no product called Claude Docs. It is Claude's file creation feature, which builds real Word, Excel, PowerPoint, and PDF files from a chat prompt. Here is how it works.

Kurnia KharismaKurnia KharismaSep 21, 2026
Illustration of the Salesforce Agentforce Casey AI agent handling a customer across chat and voice
AI

Salesforce Agentforce Casey: what the new AI customer service agent actually does

Salesforce launched Agentforce Casey, a prebuilt AI customer service agent, on September 11, 2026. Here is what Casey does, how it works, and what it really costs.

KiraKiraSep 13, 2026
Illustration of a small on-device AI language model running on a laptop and phone
AI

MiniCPM5-2B review: the 2B model that beats bigger ones

A hands-on MiniCPM5-2B review: what OpenBMB's new 2B model gets right, where it falls short, and whether a tiny on-device model is worth your time.

KiraKiraSep 9, 2026
Illustration of enterprise AI customer service agent platforms competing as Wonderful AI alternatives
AI

The 8 best Wonderful AI alternatives for customer service in 2026

Wonderful AI is a top-down, quote-only enterprise AI OS. Here are 8 Wonderful AI alternatives for customer service, from self-serve to full enterprise.

Kurnia KharismaKurnia KharismaSep 8, 2026
Illustrated banner for a guide on automating customer support from the command line
AI

How to automate customer support from the command line in 2026

You can automate a lot of support from the terminal: routing, tagging, escalation, exports, scheduled sweeps. Here's the ladder of what's scriptable, and the one rung that isn't.

KiraKiraSep 8, 2026
Illustrated banner for a guide on running customer support from the command line
AI

A CLI for customer support: how to run support like code in 2026

A CLI for customer support isn't one magic binary. It's a way to make support programmable, testable, and versioned. Here's what actually works from the terminal.

Kurnia KharismaKurnia KharismaSep 8, 2026
A developer at a terminal wiring code, an API connector, and a webhook into an AI support agent
AI

Programmatic AI agent access: which surface fits which job

Programmatic AI agent access is not one API. It is a spectrum of surfaces (REST, CLI, MCP, webhooks, Network Access), each fitting a different job.

Rama AdiRama AdiSep 8, 2026

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