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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

The 8 best Claude Slides alternatives in 2026
The best Claude Slides alternatives in 2026, tested and compared: Gamma, Plus AI, Canva, Beautiful.ai, Copilot, Gemini, and more, with real pricing.

Claude Slides: how Claude actually makes presentations
Claude Slides is real, but it is one of three ways Claude makes presentations. Here is what the canvas tool, the .pptx file creation, and the PowerPoint add-in each do.

Claude Docs: what it actually is and how Claude creates files
There is no product called Claude Docs. It is Claude's file creation feature, which builds real Word, Excel, PowerPoint, and PDF files from a chat prompt. Here is how it works.

Salesforce Agentforce Casey: what the new AI customer service agent actually does
Salesforce launched Agentforce Casey, a prebuilt AI customer service agent, on September 11, 2026. Here is what Casey does, how it works, and what it really costs.

MiniCPM5-2B review: the 2B model that beats bigger ones
A hands-on MiniCPM5-2B review: what OpenBMB's new 2B model gets right, where it falls short, and whether a tiny on-device model is worth your time.

The 8 best Wonderful AI alternatives for customer service in 2026
Wonderful AI is a top-down, quote-only enterprise AI OS. Here are 8 Wonderful AI alternatives for customer service, from self-serve to full enterprise.

How to automate customer support from the command line in 2026
You can automate a lot of support from the terminal: routing, tagging, escalation, exports, scheduled sweeps. Here's the ladder of what's scriptable, and the one rung that isn't.

A CLI for customer support: how to run support like code in 2026
A CLI for customer support isn't one magic binary. It's a way to make support programmable, testable, and versioned. Here's what actually works from the terminal.

Programmatic AI agent access: which surface fits which job
Programmatic AI agent access is not one API. It is a spectrum of surfaces (REST, CLI, MCP, webhooks, Network Access), each fitting a different job.
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