Blog

Nano Banana 2 brings together the best of Google's AI image generation: Pro-level quality at Flash speed. Here's everything you need to know about features, access, and use cases.

Discover the latest Claude Cowork plugin updates from Anthropic, including new department-specific plugins, enterprise connectors, and private marketplace features for teams.

A complete guide to Gemini Lyria 3, Google's AI music generation model. Learn how it works, key features, prompting tips, and practical use cases.

Master the Zendesk AI agent intent confidence threshold setting. This guide explains how the 60% default works, when to raise or lower it, and how to balance accuracy with automation coverage.

Learn how to hide components in Zendesk Guide using Curlybars. This step-by-step guide covers the isnt helper, template editing, and best practices for secure component hiding.

Discover how to automatically tag tickets in Zendesk based on reply activity, even without a native reply counter. Includes workarounds and AI alternatives.

Discover proven methods to automate old ticket archiving in Zendesk from native automations to third-party solutions and learn why modern AI approaches offer a better alternative.

Master the Zendesk automation audit log with this step-by-step guide. Learn how to track automation changes, troubleshoot issues, and keep your support workflows running smoothly.

Discover how to automate custom field updates in Zendesk using triggers, automations, bulk editing, API calls, and AI teammates.