Blog

Master Zendesk SLA targets in ticket views with this step-by-step guide. Learn to add SLA columns, interpret badge colors, and build views that prioritize at-risk tickets.

Discover how to set up Zendesk views that sort and prioritize tickets by SLA breach status, with practical workarounds for native limitations.

A practical guide to choosing between standard SLA and group SLA policies in Zendesk, with real-world use cases and implementation tips.

Discover how the Sunshine Conversations API unifies customer messaging across 14+ channels through a single REST API, with authentication methods, SDKs, and integration patterns.

A comprehensive guide to navigating the Zendesk Sunshine Conversations app directory, including customer channels, chatbots, business systems, and integration strategies for 2026.

Build custom integrations with Zendesk Sunshine Conversations using this technical guide covering API setup, webhook configuration, Switchboard operations, and best practices.

A technical guide to accessing user data in Zendesk Sunshine Conversations, covering the User API, Clients API, metadata passing, and practical implementation patterns for AI agents.

Freddy AI is Freshworks' AI-powered assistant for customer support, IT service management, and sales. Learn about its features, pricing, and how it compares to alternatives.

A comprehensive step-by-step guide to setting up IVR phone trees in Zendesk Talk, including menu configuration, routing options, and best practices for 2026.