Blog

Looking to optimize how Gorgias handles reopened SMS tickets? This guide walks you through setting up automation rules to manage replies and maintain a seamless customer experience using Gorgias's powerful default settings.

Managing multiple storefronts in Gorgias? Learn how to set up ticket routing automation using native rules and discover how AI tools can provide even more intelligent, scalable solutions for multi-brand customer service in 2026.

Tired of customer conversations going silent in Gorgias? This guide covers how to use Gorgias automation to trigger follow ups after no reply, explores how to optimize its native tools, and shows how an AI integration can help you close the loop with customers intelligently.

Explore our complete breakdown of Gorgias pricing for 2026. We analyze every plan, from the Gorgias Basic Plan to Enterprise, to help you find the best fit for your team.

Explore the features and pricing of Gorgias chat campaigns. See how proactive chat can boost revenue and why integrating a powerful AI like eesel AI can further enhance your automation strategy.

Looking to streamline returns in Gorgias? This guide walks you through how to use Gorgias chat to gather return reasons and generate an RMA automatically, exploring native workflows, configuration options, and how to create a highly efficient workflow.

Tired of endless "Where Is My Order?" tickets? This guide explores how to use a Gorgias chatbot to check delivery status and delay thresholds. We break down the setup, benefits, and the reliable structure of its rule-based system, and introduce complementary AI options for e-commerce support.

A smooth transition from AI to a human agent is key to a great customer experience. This guide provides a step-by-step walkthrough on how to control the Gorgias AI agent handover experience in chat, ensuring seamless transitions and happier customers. We'll cover everything from defining handover topics to using advanced rules, and explore how to gain even more granular control over your automation in 2026.

Dive into our comprehensive guide on the Gorgias CSAT report. We'll show you how to move beyond just tracking scores to uncovering actionable insights that boost customer loyalty and team performance.