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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

A complete guide to Microsoft Copilot in 2026
Guides

A complete guide to Microsoft Copilot in 2026

Microsoft Copilot helps users work smarter by automating repetitive tasks, offering AI suggestions, and enhancing workflow efficiency.

Kurnia KharismaKurnia KharismaOct 5, 2026
Illustrated team weighing the cost of a premium reasoning model API, with a green half circle on the left
Guides

A practical guide to GPT-5 Pro in the API pricing (2026)

OpenAI’s GPT-5 Pro model is powerful, but what does it actually cost to use? This guide breaks down the complete GPT-5 Pro in the API pricing, including token costs, subscription fees, and hidden factors that affect your bill, so you can make a smarter choice for your business.

Kenneth PanganKenneth PanganOct 5, 2026
The 5 best GPT-5 Pro in the API alternatives for 2026, shown as three people choosing between paths
Guides

The 5 best GPT-5 Pro in the API alternatives for 2026

OpenAI’s GPT-5 Pro API is a game-changer, but its cost and complexity aren't for everyone. We break down the best GPT-5 Pro in the API alternatives for 2026, comparing platforms like eesel AI with powerful models like Claude and Gemini to help you choose the right solution for your business.

Riellvriany IndriawanRiellvriany IndriawanOct 5, 2026
Two people reviewing a reasoning model workflow on a support dashboard, with a green half circle behind them
Guides

Gpt-5 Pro in the API: A practical guide for support teams

OpenAI's GPT-5 Pro model is a powerhouse for reasoning and complex tasks, but is building directly with the GPT-5 Pro in the API the right move for your support team? This guide breaks down its capabilities, performance, and steep costs, showing you when to build versus when to buy.

Kenneth PanganKenneth PanganOct 5, 2026
Illustration of support teammates working beside an AI robot, next to the Zendesk logo
Guides

Complete Zendesk AI playbook in 2026: Basic to advanced AI for customer support

Looking to maximize your support efficiency? This guide breaks down the Zendesk AI playbook, offering setup tips, pricing insights, and real-world use cases - all in one place.

Kenneth PanganKenneth PanganOct 5, 2026
Illustration of two support teammates and an AI robot with the OpenAI mark, next to the Zendesk logo
Guides

Does Zendesk use OpenAI? The full 2026 story

Wondering if Zendesk uses OpenAI? The short answer is yes, though OpenAI is one of several model providers behind it. I break down how Zendesk's native AI uses OpenAI, the options for custom setups, and how a plug-and-play solution can further enhance your support team's workflow.

Kenneth PanganKenneth PanganOct 5, 2026
Freddy AI conversational actions: A complete 2026 overview
Guides

Freddy AI conversational actions: A complete 2026 overview

Considering Freshworks' Freddy AI for your team? This guide breaks down Freddy AI conversational actions, its main capabilities, and its pricing model for 2026.

Rama AdiRama AdiOct 5, 2026
A complete guide to Freddy AI insights: Features, pricing, and limitations (2026)
Guides

A complete guide to Freddy AI insights: Features, pricing, and limitations (2026)

Discover what Freddy AI Insights offers, from proactive trend spotting to root cause analysis. Learn about its pricing, limitations, and a powerful alternative.

KiraKiraOct 5, 2026
Freddy AI prebuilt Skills Library: A 2026 deep dive
Guides

Freddy AI prebuilt Skills Library: A 2026 deep dive

Thinking about using the Freddy AI prebuilt Skills Library for support automation? Our 2026 guide dives deep into its features, pricing, and limitations.

Kurnia KharismaKurnia KharismaOct 5, 2026

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