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Tips, guides, and insights on AI teammates, smarter support, and building better teams.
How to track and analyze Zendesk Guide article views
A practical guide to understanding Zendesk Guide article analytics, from accessing the Knowledge Base dashboard to creating custom reports that inform your content strategy.
Stevia PutriFeb 25, 2026How to list Zendesk Guide articles using the API: a complete guide
A step-by-step guide to using the Zendesk Guide API to list and manage help center articles programmatically.
Stevia PutriFeb 25, 2026How to manage Zendesk Guide article attachments: A complete guide
A practical guide to managing attachments in Zendesk Guide, from basic uploads to advanced automation with the Media Library API.
Stevia PutriFeb 25, 2026How to enable and manage Zendesk Guide article comments
A complete guide to using Zendesk Guide article comments for customer engagement, including setup instructions, moderation tips, and alternatives for internal team collaboration.
Stevia PutriFeb 25, 2026How to format tables and images in Zendesk Guide articles
A complete guide to formatting tables and images in Zendesk Guide, from basic setup to advanced styling options.
Stevia PutriFeb 25, 2026How to manage Zendesk Guide article history and versions
A step-by-step guide to managing article versions in Zendesk Guide, including how to view revision history, restore previous versions, and work around native limitations.
Stevia PutriFeb 25, 2026How to restrict Zendesk Guide articles by user segment
A practical guide to restricting article access in Zendesk Guide using user segments perfect for internal help desks, VIP support tiers, and secure documentation.
Stevia PutriFeb 25, 2026How to embed videos in Zendesk Guide articles: Complete 2026 guide
A complete guide to embedding videos in Zendesk Guide articles, covering both native embedding for supported platforms and custom HTML embeds for other video hosts.
Stevia PutriFeb 25, 2026How to change Zendesk Guide category order
A step-by-step guide to reordering categories, sections, and articles in Zendesk Guide. Learn manual drag-and-drop and automatic sorting methods.
Stevia PutriFeb 25, 2026Ready to hire your AI teammate?
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