Blog

A practical guide to creating and managing unassigned ticket views in Zendesk, including how to catch lost tickets that fall outside your existing views.

Master Zendesk view column customization with this step-by-step guide. Learn to add, remove, and reorder columns for better ticket organization.

Master Zendesk views with this complete guide to conditions and sorting. Learn how to organize tickets, avoid common pitfalls, and optimize your support workflow.

Step-by-step guide to adding Group SLA columns in Zendesk views, including configuration tips, sorting options, and best practices for Enterprise teams.

Understand when to use personal vs shared views in Zendesk, how to organize them effectively, and expert tips for managing view limits.

A practical guide to understanding Zendesk view permissions, including who can see personal and shared views, how to configure access by role, and troubleshooting common visibility issues.

Zendesk views don't auto-refresh natively. This guide covers workarounds, browser extensions, and better alternatives to keep your ticket queue current.

Discover how to automatically tag tickets in Zendesk based on reply activity, even without a native reply counter. Includes workarounds and AI alternatives.

Discover proven methods to automate old ticket archiving in Zendesk from native automations to third-party solutions and learn why modern AI approaches offer a better alternative.