Blog

Configure and test Zendesk Voice AI agents: knowledge, routing, human handoff, spoken prompts, recordings, and operational limits.

Learn what OpenAI Moderation API signals mean, how to route flagged support content safely, and how eesel CLI helps test the support workflow around them.

Learn when the OpenAI Realtime API fits a live voice-support experience, how to choose a session and transport, and what to test before callers rely on it.

Learn why OpenAI conversation state now belongs in the Responses and Conversations APIs, what your application still owns, and how to test an eesel teammate safely.

Learn OpenAI's current fine-tuning status, how to decide between training and support configuration, and how to test a safer path before customer replies change.

Learn what the OpenAI Image Edit API does, when to use the Image or Responses API, and how to test image-based support work without confusing an edit with a verified outcome.

Understand the legacy OpenAI Image Variations API, when current image edits are a better fit, and how to keep visual support content and teammate guidance under review.

Understand OpenAI ChatKit Sessions, client-secret handling, the Agent Builder transition, and when a ready-to-work eesel support teammate is a better fit than building a custom chat stack.

Learn how the OpenAI Embeddings API supports semantic search and retrieval, what a support knowledge workflow still needs, and how to test it before relying on results.