Blog

Compare five shopping-assistant platforms and learn how to use eesel CLI to check Shopify sources, product recommendations, and order-action permissions.

The handoff from AI to human is where support is won or lost. Here are the AI agent handoff best practices I learned running AI on live support queues.

Seven real AI agent examples in customer support, from helpdesk ticket agents to voice and e-commerce, with what each actually does and what it costs.

You don't need to switch helpdesks to get AI. Here's how to add AI to the Zendesk, Freshdesk, Gorgias, Front or Help Scout you already run.

AI agent coaching for support means two things: teaching your AI agent to answer well, and using AI to coach your human agents. Here's how to do both.

Separate Agent Builder, Anthropic’s API, and Claude Agent SDK, then decide whether to build an agent application or operate a support teammate through eesel CLI.

Separate Shopify’s agentic storefronts and developer protocols from support operations, then use eesel CLI to inspect and configure a Shopify-connected teammate.

A hands-on comparison of 10 agentic customer service software platforms, with the write actions each one really takes and the billing unit that decides your invoice.

Understand Stripe’s role in ACP, its current agentic-commerce integration paths, and how to prepare post-purchase support through eesel CLI.