Blog

Thinking about adopting Jira AI? Understand what Jira AI (now Rovo) offers, how it integrates with your cloud environment, and how to get the best results for your team.

Is the native Gorgias chat the right foundation for your growing ecommerce store? This guide explores what the Gorgias chat is used for, from its core live chat features to its robust AI automation. We'll cover its main functions, tiered pricing plans, and how you can further optimize it as you scale.

Thinking about connecting WhatsApp to Freshdesk? This guide covers the native integration's features, pricing, and how to optimize your workflow with AI automation for a truly efficient customer support setup.

The market for customer support AI is exploding, but choosing the right LLM platform can feel overwhelming. Is it GPT-4? Claude 3? The answer isn't the model, but the platform that gives you control. In this guide, we break down the 4 best LLM platforms for customer support use cases in 2026, comparing them on ease of setup, customization, and pricing so you can automate with confidence.

Wondering who can create Jira automation? This guide breaks down the permissions for global admins, project admins, and regular users, and explores how native rules power your workflow.

Uncover the story behind Gorgias, the leading e-commerce helpdesk. Learn about its founders, Romain Lapeyre and Alex Plugaru, its funding journey, and how its platform works.

Explore the features, setup, and investment considerations of the Workflow Pro AI assistant for Jira. Learn if this Rovo-powered agent is the right fit for your team's automation needs.

By adding eesel AI to Freshdesk, XYZ Reality built a support system that lives up to their own brand promises: Speed and precision.

Exploring Yuma AI alternatives for your support team? While Yuma is strong for e-commerce, you might need more flexibility, control, or predictable pricing. We break down the top 4 alternatives in 2026, comparing their features, speed to value, and ideal use cases to help you find the perfect AI partner.