Blog
Tips, guides, and insights on AI teammates, smarter support, and building better teams.

How to integrate AI with Gorgias: A complete overview
Thinking about how to integrate AI with Gorgias? This guide breaks down your options, from Gorgias's native AI Agent to flexible third-party platforms. We'll explore key features, compare pricing models, and show you how to choose the right solution for your e-commerce brand to manage support volume effectively.

How to integrate AI with Zendesk: a practical 2026 guide
A hands-on guide to integrating AI with Zendesk in 2026: native AI agents, Copilot, intelligent triage, the marketplace route, what it costs, and the mistakes to avoid.

How to make an AI chatbot that connects to your knowledge base (2026)
A practical 2026 guide to building an AI chatbot that connects to your knowledge base, so it answers from your real docs and tickets instead of guessing.

How to navigate Zendesk’s admin center like a pro
Learn how to navigate Zendesk’s Admin Center with confidence. From setting roles to streamlining channels and integrating smart AI tools like eesel, this guide helps you get the most out of your support setup.

How to set up AI in Zoho Desk: a practical guide
A step-by-step guide to setting up AI in Zoho Desk with Zia, plus the plan limits and accuracy gotchas nobody mentions before you flip it on.

A practical guide on how to set up Zendesk support for success
Migrating to Zendesk? This comprehensive guide shows you how to set up Zendesk Support, from creating agent accounts and SLAs to building a powerful, AI-driven workflow.

How to use AI helpdesk tools to transform support
AI helpdesk tools help support teams automate tasks, route tickets, and scale service. This guide explores how they work and why teams choose platforms like eesel AI.

How to use Claude for customer support: 5 routes onto your queue
Claude can read, draft and triage your tickets today. It cannot autonomously reply to a customer on any mainstream helpdesk. Here is how to wire it up anyway.

How to use Zendesk chat and when to integrate AI automation
AI automation brings speed, consistency, and 24/7 coverage to Zendesk Chat by handling repetitive questions, routing tickets, and supporting agents behind the scenes.
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