Blog

Learn the ins and outs of evaluating AI agent performance with Zendesk QA. We cover its robust features, key considerations, and how to complement your setup with proactive testing.

Tracking First Reply Time in Zendesk Explore is essential for success in 2026. This guide covers the official recipe for reporting on FRT and explores how to move from insightful analysis to proactive improvement with AI-powered automation.

Looking to expand on Zendesk's comprehensive reporting? This guide covers every method to export your Zendesk data to Excel or Power BI, from native CSV files to direct API connections, and introduces a complementary way to get insights.

Even after Google's updates, FAQ schema remains a powerful SEO tool. This guide covers what it is, how generators work, and how you can automate the entire process to save time and improve rankings.

Deciding between Freshworks and Zendesk for your customer support in 2026? This guide breaks down the key differences in AI, scalability, and pricing to help you make an informed choice, and introduces a smarter way to upgrade your support without switching platforms.

Choosing between Help Scout and Zendesk? Our guide breaks down the key differences in features, pricing, and AI capabilities to help you decide which platform best fits your support team's needs.

Struggling to scale your content production? This guide details how to automate blog writing and content creation using the eesel AI blog writer, the tool we used to grow from 700 to 750,000 daily impressions in 3 months.

Tired of switching between tabs? This guide shows you how to connect Zendesk to Shopify to view order data. We’ll also cover how to maximize the standard integration and enhance your setup with AI for truly seamless customer support.

Discover how to find out what keywords your site ranks for using three methods: manual checks, Google Search Console, and paid SEO tools. Turn insights into action to improve your SEO.