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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustrated hero banner for a roundup of the best AI tools for blog writing in 2026
Guides

The 9 best AI tools for blog writing in 2026

We tested the best AI for blog writing in 2026, from autonomous agents to budget SEO tools, with real pricing, output quality, and an honest pick for each use case.

eesel Teameesel TeamJun 11, 2026
Illustration of an IT team adding AI tools to their Freshservice service desk
Guides

6 best AI tools for Freshservice in 2026 (tested and compared)

We compared the best AI for Freshservice: Freddy AI, eesel, Aisera, Moveworks, Kore.ai and Glean, with real pricing, user feedback and a clear verdict.

eesel Teameesel TeamJun 11, 2026
Best AI for Gladly: a comparison of AI customer service agents in 2026
Guides

Best AI for Gladly: 7 top tools to level up customer service in 2026

The best AI for Gladly in 2026, from its native Sidekick agent to the AI-first platforms worth a look, with real pricing, pros, cons, and a clear pick for each team.

eesel Teameesel TeamJun 11, 2026
Best AI for Gorgias - illustrated banner with the Gorgias logo
Guides

The 6 best AI tools for Gorgias in 2026 (I tested them all)

I tested the best AI for Gorgias, from its native AI Agent to third-party layers and enterprise platforms. Here's what each one costs and who it's actually for.

eesel Teameesel TeamJun 11, 2026
Illustration of AI tools for an IT helpdesk handling internal support requests
Guides

The 8 best AI tools for IT helpdesk in 2026

We compared the 8 best AI tools for IT helpdesk in 2026 on pricing, deflection, and setup, so you can pick the right internal support AI for your team.

eesel Teameesel TeamJun 11, 2026
Best AI for Kustomer: a comparison of AI customer service agents in 2026
Guides

Best AI for Kustomer: 7 top tools to scale customer service in 2026

The best AI for Kustomer in 2026, from its native Concierge and Envoy agents to the AI-first platforms worth a look, with real pricing, pros, cons, and a clear pick for every team.

eesel Teameesel TeamJun 11, 2026
Hero illustration of a calm AI helper handling internal IT support chat bubbles for a small queue of employees
Guides

The 8 best AI for internal support teams in 2026: tested and compared

I tested eesel, Moveworks, ServiceNow, Freshservice, Atlassian Rovo, Glean, Microsoft Copilot, and Aisera. Here's the honest verdict on which AI for internal support teams actually fits which org.

eesel Teameesel TeamJun 11, 2026
Editorial illustration of Atlassian's AI assistant bridging a Confluence page and a Jira board, with a chat panel and citation chip in the middle.
Guides

Atlassian brings an AI assistant to Jira and Confluence: A 2026 reality check

Atlassian rolled an AI assistant into Jira and Confluence with Atlassian Intelligence and Rovo. Here is what it actually does, what it costs, and where it falls short.

eesel Teameesel TeamJun 10, 2026
Editorial illustration comparing an AI helpdesk console and a human support agent's desk, connected by a handoff arrow in eesel blue
Guides

AI vs human customer support: where each actually wins (and the hybrid setup that beats both)

AI handles tier-1 at $0.50 a ticket while humans cost $8-12. The honest take on where each wins, and the hybrid setup that quietly out-performs either side alone.

eesel Teameesel TeamJun 10, 2026

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