Blog

A comprehensive guide to diagnosing and resolving the most common Zendesk custom field problems, from visibility issues to reporting gaps.

Duplicate tickets clutter your support queue and frustrate customers. This guide covers native Zendesk merge features, automation apps, and AI-powered solutions.

When customers stop receiving your Zendesk emails, business communication breaks down. This guide walks through the most common causes and fixes.

Master Zendesk Explore metrics with this practical guide. Learn built-in metrics, create custom calculated metrics, and build reports that drive better support decisions.

A comprehensive guide to exporting data from Zendesk, covering native export options, the Zendesk API, and alternative methods for backup, migration, and analysis.

A practical guide to exporting Zendesk tickets in any format, whether you're on Team, Growth, or Enterprise plans. Covers native exports, API methods, and alternatives.

Zendesk macros save time when they work. This guide covers the most common macro issues and how to fix them, plus a look at AI alternatives that eliminate macro maintenance entirely.

A comprehensive troubleshooting guide for fixing Zendesk notification issues, covering triggers, SPF records, email deliverability, and agent settings.

Staying current with Zendesk's weekly release notes can be overwhelming. This guide breaks down how to track updates effectively and what the latest AI features mean for your team.