Blog

Does Jira have an AI assistant? Yes, it's called Atlassian Intelligence. Explore its powerful features, tiered plans, and how it enhances your cloud experience.

Explore how Freshdesk AI Sentiment Analysis works for prioritizing tickets and automating workflows. Discover how it provides a strong foundation for support and how tools like eesel AI can offer specialized control.

Freshdesk AI can recommend solution articles to help agents reply faster. Discover how it works, its integration with your knowledge base, and how to complement it with context-aware automation.

Exploring open source solutions to complement your support strategy? We review the best open source options that provide deep control over your customer support in 2026.

Dive into our complete overview of Freshdesk analytics. We cover everything from curated reports and custom metrics to tiered plans, helping you understand its powerful capabilities for modern support teams.

Looking to optimize your Freshdesk API rate limits? This guide breaks down the limits per plan, explains how to manage them effectively for growth, and shows you how to streamline your support automation for faster, smarter service.

Thinking about using the Freshdesk API v2 to automate your support workflows? This guide breaks down what it is, how to get started, and its key features like tiered rate limits. Discover how to get the same powerful results even faster with complementary tools.

Learn Freshdesk auto assignment methods, how to optimize them for your team, and how AI triage adds an extra layer of intelligence to understand context and route tickets to the right expert.

Struggling with repetitive Freshdesk tickets? Our step-by-step guide shows you how to automate canned responses with dynamic fields and placeholders for faster, personalized support. We'll also cover considerations for scaling and introduce a powerful AI solution to complement your support automation.