Blog

Connecting Zendesk to your Facebook page centralizes customer inquiries, making support more efficient. Learn the setup, discover the strengths of the native integration, and see how you can further enhance your social support with an AI layer.

We review seven of the best content creation tools, including AI-powered platforms, that cover everything from planning and writing to design and optimization, helping you find the right setup for your team.

Struggling to manage your content workflow? We tested the top platforms and compiled a list of the 6 essential content marketing tools you need in 2026, from all-in-one SEO suites to powerful AI blog generators.

AI helps lower your cost per resolution, and platforms like Zendesk provide structured 'automated resolution' models to help teams scale. Let's compare the cost per resolution with and without AI and explore how these models work.

Wondering if Zendesk uses ChatGPT? We break down Zendesk's native AI, its connection to OpenAI, and how specialized integrations can help you get the most out of your support ecosystem.

Dreamscape Learn uses eesel AI to automate their technical support for instant service - allowing their team to handle complex tickets.

"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large models."

Stylo AI and eesel AI are both powerful tools for Zendesk. See how they compare and which would work best for your support operations.

Tracking First Reply Time in Zendesk Explore is essential for success in 2026. This guide covers the official recipe for reporting on FRT and explores how to move from insightful analysis to proactive improvement with AI-powered automation.