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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Laya AI review: the open 33ms decision model, tested honestly
An honest Laya AI review: the open-source 421M decision model is genuinely fast and calibrated, but the headline accuracy hides a fine-tuning caveat. Here is where it wins, where it does not, and who should use it.

Town AI pricing (2026): every plan, credit, and overage rate explained
Town AI pricing runs from a free plan to $199/month for individuals and $59 to $149 per seat for teams. Here is what a credit buys, when overage kicks in, and which plan fits.

Grok 4.5: benchmarks, pricing, and what it means for support
xAI shipped Grok 4.5 in July. I dug into the real benchmarks, the token pricing, and whether a hot new model actually changes anything for your support queue.

Eleven v4: what changed, what it costs, and when to use Turbo
Eleven v4 is ElevenLabs' new text to speech model. Here's what changed from v3, what v4 and v4 Turbo cost, and which one to pick for your project.

A practical guide to Google Workspace Gemini in 2026
Google Workspace Gemini adds AI to everyday tools, from drafting emails to organizing sheets. Here’s what it can and can’t do and why teams need specialized automation.

DeepSeek Harness explained: what dsh is, how it works, and what it costs
DeepSeek Harness (dsh) is DeepSeek's free, open-source agent runtime where every part is a plugin. What it is, how it works, the defaults to check, and real costs.

A deep dive into security for Claude Code in 2026
AI coding assistants like Claude Code are changing software development, but what are the security implications? This guide covers the key risks, built-in protections, and best practices for using Claude Code securely, ensuring you can innovate without sacrificing safety.

Decision models explained: Jev, Clef, Strands Decider and the new AI category
Decision models return typed answers with confidence scores instead of text. What they are, how they work, every model you can use today, and where they fit in support.

Cloudflare Clef pricing (2026): $0.24 per million tokens, explained
Cloudflare Clef pricing broken down: $0.24 per million input tokens for Clef, $0.09 for Clef-flash, no output charge, a daily free allowance, and what a decision really costs.
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