Blog

Everything you need to set up the Zendesk web widget in 2026 - Classic vs. Messaging, step-by-step config, JavaScript API, and common pitfalls.

A comprehensive comparison of Confluence and Zendesk Guide to help you choose the right knowledge management platform for your team's needs.

A head-to-head comparison of Decagon and Zendesk AI, covering pricing, features, implementation, and which platform works best for different team sizes and use cases.

Wondering if Zendesk has a chatbot? The short answer is yes. Zendesk offers a variety of sophisticated AI solutions designed to scale with your team. This guide breaks down Zendesk's native AI agents, their impressive features, and how complementary tools like eesel AI can help you get even more value from your setup.

Gorgias is built for Shopify-first ecommerce teams. Zendesk is a general enterprise helpdesk. Here's how they compare on Shopify integration, AI, pricing, and who each actually suits.

A detailed comparison of Groove and Zendesk help desk software, covering pricing, features, ease of use, and which platform suits different business types.

A practical guide to drafting replies with AI in Zendesk: the writing tools, Copilot Auto Assist, and AI Agents, how to set each one up, and where they fall short.

Zendesk's advanced AI agents are now included in every plan and billed per resolution, while Copilot is a $50/agent/month add-on. Here's the full 2026 cost, with a worked example.

Looking to take your Zendesk Knowledge (formerly Guide) search to the next level? While Zendesk offers robust semantic search, you can further enhance the experience by unifying knowledge from all your sources. This guide walks you through building an even more effective search layer that connects your data, providing instant answers for everyone.