Blog

Connect your support and development teams by linking Zendesk tickets to Jira issues. This guide covers native integration, third-party tools, and automation options.

A practical guide to merging tickets in Zendesk, from native functionality to third-party automation solutions for handling duplicate conversations.

Moving from Freshdesk to Zendesk requires careful planning. This guide covers everything from pre-migration audits to post-migration optimization with eesel AI.

A practical guide to building Zendesk n8n integration workflows, covering setup, authentication, common use cases, and tips for reliable automation.

A complete guide to creating OAuth apps in Zendesk, covering everything from client registration to implementing the authorization flow with practical code examples.

Discover how to give partners access to tickets in Zendesk using department spaces, ticket sharing, shared organizations, or client portals. Complete setup guide with plan requirements.

A comprehensive guide to connecting Zendesk with Power BI, covering native connectors, third-party apps, and enterprise solutions with step-by-step instructions.

Master Zendesk private comments with this practical guide. Learn the difference between public and private comments, configure default settings, and discover best practices for your support team.

A practical guide to using Zendesk QA for agent feedback, including how reviewers grade conversations and how agents can respond to feedback.