Blog

A complete guide to generating Zendesk API tokens, from enabling token access to making your first authenticated API request.

A comprehensive guide to understanding and using Zendesk audit log events for account monitoring, troubleshooting, and compliance.

Exporting Zendesk audit logs is essential for compliance and security. Learn both the UI and API methods with this complete guide.

A step-by-step guide to configuring Zendesk brand host mapping, including DNS setup, SSL certificates, and multi-brand considerations.

A practical guide to finding Zendesk brand assets and customizing your help center with your own logo and favicon.

Step-by-step guide to setting up multiple business hours schedules in Zendesk, including plan limitations and practical workarounds for non-Enterprise users.

Zendesk automatically archives tickets after 120 days, and there's no way to disable it. Here's what you can do instead.

A practical developer's guide to the Zendesk Custom Objects API, covering authentication, CRUD operations, and real-world implementation patterns.

A step-by-step guide to creating custom object types in Zendesk, covering both API and Admin Center methods with practical examples.