Blog

Master the process of relating custom objects to tickets in Zendesk. This guide covers lookup fields, record previews, triggers, and practical implementation tips.

A practical guide to understanding Zendesk's email attachment size limits across all channels, with actionable workarounds and customer communication templates.

A practical guide to understanding, troubleshooting, and preventing email bounces in Zendesk Support.

A practical guide to preventing and cleaning up spam in Zendesk, covering native spam filters, configuration hardening, and automated solutions for the recent spam wave attacks.

Master Zendesk email threading with this comprehensive guide covering simplified threading, implementation steps, and troubleshooting tips.

A step-by-step guide to setting up holiday schedules in Zendesk, including business hours configuration, holiday management, and workarounds for common limitations.

Discover how to extract, view, and manage organization domains in Zendesk using the API, exports, and automation tools.

A practical guide to merging organizations in Zendesk, covering prerequisites, the step-by-step process, and what happens to your data.

A complete guide to configuring Zendesk request forms differently across channels like Web Widget, Help Center, Email, and API.