Blog

There are four ways to get ChatGPT into Zendesk, and two of them are already there. Here is what each route does, what it costs, and which one actually answers a customer.

An independent review of Zendesk AI in 2026, including its AI agents, Copilot, pricing, plan limits, setup, knowledge sources, and best-fit teams.

Zendesk Chat retires on 31 January 2028. Here is what carries over to Messaging, what you rebuild by hand, and the decision hiding inside the migration.

A 2026 breakdown of every Zendesk plan, the Copilot add-on, and how Automated Resolutions actually bill, with a worked example of the real total.

Zendesk Sunshine Conversations is the messaging layer under Zendesk's live chat. Here's what it does, what it costs, and where AI fits in.

Zendesk plans run $19 to $115+ per agent a month, but the AI is billed per resolution and the add-ons stack. Here's what Zendesk actually costs.

A practical guide to automating replies in Zendesk with triggers, automations, macros, and AI, plus the one mistake that quietly breaks most setups.

A clear-eyed guide to Zendesk intelligent triage in 2026: what it classifies, how to set it up, the real per-agent cost, and the limits worth knowing before you turn it on.

What Zendesk macros are, how they differ from triggers and automations, how to build and apply them, and where they hit a ceiling worth knowing about.