Blog

Discover the different methods to connect Zendesk to WhatsApp. We'll cover the robust native integration and how modern AI platforms can complement your setup.

Wondering if Zendesk has a chatbot? The short answer is yes. Zendesk offers a variety of sophisticated AI solutions designed to scale with your team. This guide breaks down Zendesk's native AI agents, their impressive features, and how complementary tools like eesel AI can help you get even more value from your setup.

Stylo AI and eesel AI are both powerful tools for Zendesk. See how they compare and which would work best for your support operations.

Learn the ins and outs of evaluating AI agent performance with Zendesk QA. We cover its robust features, key considerations, and how to complement your setup with proactive testing.

Tracking First Reply Time in Zendesk Explore is essential for success in 2026. This guide covers the official recipe for reporting on FRT and explores how to move from insightful analysis to proactive improvement with AI-powered automation.

Looking to expand on Zendesk's comprehensive reporting? This guide covers every method to export your Zendesk data to Excel or Power BI, from native CSV files to direct API connections, and introduces a complementary way to get insights.

Deciding between Freshworks and Zendesk for your customer support in 2026? This guide breaks down the key differences in AI, scalability, and pricing to help you make an informed choice, and introduces a smarter way to upgrade your support without switching platforms.

Tired of switching between tabs? This guide shows you how to connect Zendesk to Shopify to view order data. We’ll also cover how to maximize the standard integration and enhance your setup with AI for truly seamless customer support.

Looking to take your Zendesk Guide search to the next level? While Zendesk offers robust semantic search, you can further enhance the experience by unifying knowledge from all your sources. This guide walks you through building an even more effective search layer that connects your data, providing instant answers for everyone.