Blog

Thinking about Zendesk app development? This guide covers the traditional process and its considerations, then shows how modern AI platforms can complement your setup in minutes. Learn how to build custom Zendesk apps the smart way in 2026.

Thinking about connecting an AI chatbot to your Zendesk account? This guide breaks down your options, from Zendesk's built-in AI to powerful, flexible third-party integrations. Discover how each method can enhance your customer support and find the right solution to optimize your workflow.

Looking to set up Zendesk AI? This guide walks you through the native setup process and introduces eesel AI as a complementary option to automate support efficiently.

Is your default Zendesk help center ready for a more personal touch? This guide walks you through every customization option, from simple branding tweaks and theme marketplaces to advanced code edits. We'll cover the benefits and key considerations of each method, and show you how to enhance your customer self-service with powerful AI integrations that complement your design.

Thinking about activating Zendesk's native AI? This guide walks you through the setup process for AI Agents and Copilot, explains the platform's core capabilities, and shows you how to enable an additional AI layer in Zendesk for specific use cases.

This guide shows how to export your Zendesk macros and use them to streamline your support workflows.

Learn how to navigate Zendesk’s Admin Center with confidence. From setting roles to streamlining channels and integrating smart AI tools like eesel, this guide helps you get the most out of your support setup.

Learn how to set up a Salesforce Zendesk integration, sync customer data, and use AI to automate support, sales, and everything in between.

Migrating to Zendesk? This comprehensive guide shows you how to set up Zendesk Support, from creating agent accounts and SLAs to building a powerful, AI-driven workflow.