Blog

A complete guide to setting up and managing two-factor authentication in Zendesk, covering agent setup, admin controls, end user configuration, and common troubleshooting scenarios.

A practical guide to Zendesk's Multibrand feature, covering setup, configuration, and best practices for managing multiple brand identities in one account.

A practical guide to setting up Zendesk business hours, understanding calendar vs business hours, and using them effectively in your support workflow.

Discover the best ways to manage ecommerce returns within Zendesk, including native features, third-party integrations, and AI automation to streamline your support workflow.

A comprehensive guide to Zendesk QA, covering AutoQA, Spotlight filtering, Voice QA, pricing, and how it compares to alternatives like eesel AI for support teams.

Master Zendesk routing with this comprehensive guide covering push vs pull models, omnichannel routing, skills-based assignment, and best practices.

A step-by-step guide to planning and executing a successful Zendesk migration, from data preparation through post-migration optimization.

Zendesk side conversations let agents collaborate with internal teams and external partners without cluttering the main ticket thread. This guide covers everything from setup to advanced use cases.

A step-by-step guide to creating, configuring, and using Zendesk webhooks for automation and integrations.