Blog

A practical guide to setting up Zendesk email forwarding from external addresses, including configuration steps, security requirements, and common troubleshooting solutions.

A complete guide to creating support email addresses in Zendesk, covering both @zendesk.com addresses and custom domain setup with email forwarding.

A comprehensive guide to setting up and troubleshooting email notifications to ticket requesters in Zendesk, including trigger configuration and common issues.

A comprehensive guide to understanding how Zendesk converts emails into tickets, maps email data to ticket fields, and how to customize the process with custom fields and automation.

A practical guide to setting up and using Zendesk's entity extraction feature to automatically identify key information in support tickets and streamline your workflow.

A practical guide to understanding and using the assignee group attribute in Zendesk Explore for support team analytics.

Master the Ticket tags attribute in Zendesk Explore with this step-by-step guide. Learn how to filter, group, and analyze tickets by tags.

Discover the truth about Zendesk Explore audit events what audit capabilities exist, why Explore lacks report auditing, and practical workarounds for tracking changes.

Master Zendesk Explore calculated metrics with this comprehensive guide. Learn the IF/THEN formula structure, build custom metrics for CSAT, response times, and more.