Blog

A step-by-step developer guide to building apps for the Zendesk ticket sidebar, from manifest configuration to working with ticket data via the Zendesk Apps Framework.

A practical guide to creating consistent, well-formatted knowledge base articles in Zendesk using templates and enhanced formatting options.

Stop manually routing critical support tickets. Our guide shows you exactly how to set up Zendesk to auto assign tickets using sentiment and priority rules, so your team can focus on the customers who need them most. We cover the built-in Zendesk method and a complementary way to automate your workflows for 2026.

A plain-English guide to Zendesk automations: how triggers, automations, and macros actually work, where the native rules engine hits its limits, and the alternatives.

Looking to streamline repetitive tickets? This guide walks you through using the Zendesk bot builder to create guided flows and automate common issues, while exploring complementary AI options.

Master the communication layer of Zendesk handoffs with proven messaging templates, tone guidelines, and best practices for seamless customer transitions.

Looking to optimize your Zendesk workflows? This guide breaks down Zendesk case management, from its robust ticketing system to its automation capabilities, and shows how modern AI can enhance your processes for faster, more efficient support.

Zendesk automatically archives tickets after 120 days, and there's no way to disable it. Here's what you can do instead.

Searching for Zendesk chat plans? We explain the evolution of the Zendesk Suite, break down the features of their world-class platform, and show how you can further enhance your setup with powerful AI integrations.