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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustration of a service team working alongside an AI assistant, with request queues and reporting panels
Guides

A practical guide to Jira Service Management AI (2026)

Looking to leverage AI in Jira Service Management? Our 2026 guide explores the robust features of Atlassian Intelligence, from the virtual agent to Rovo, and how to get the most value for your support team.

Rama Adi NugrahaRama Adi NugrahaAug 4, 2026
Illustration of a Jira ticket routing to support, teams and reporting
Jira AI

Jira ticketing system: how it actually works in 2026

A Jira ticketing system is two different products with two different price lists. Here is how tickets are really modelled, what they cost, and where it breaks.

Rama Adi NugrahaRama Adi NugrahaJul 30, 2026
Illustrated banner for a guide on adding AI to Jira Service Management
Jira AI

How to add AI to Jira Service Management

Two real ways to add AI to Jira Service Management: turn on native Rovo, or layer a dedicated AI agent on top. Here is how each works and which to pick.

Rama Adi NugrahaRama Adi NugrahaJul 14, 2026
Illustration of an AI chatbot helping a Jira Service Management service desk team
Jira AI

How to add an AI chatbot to Jira Service Management

The three ways to add an AI chatbot to Jira Service Management, what the native Virtual Service Agent really costs, and how to go live in under 30 minutes.

Rama Adi NugrahaRama Adi NugrahaJul 14, 2026
Illustration of a team comparing AI tool cards for Jira Service Management, with the Atlassian logo
Guides

The best AI for Jira Service Management in 2026

We tested the best AI for Jira Service Management in 2026, from Atlassian's own Rovo to seven tools that layer onto JSM. Real pricing, real limits, real picks.

Riellvriany IndriawanRiellvriany IndriawanJun 11, 2026
Editorial illustration of Atlassian's AI assistant bridging a Confluence page and a Jira board, with a chat panel and citation chip in the middle.
Guides

Atlassian brings an AI assistant to Jira and Confluence: A 2026 reality check

Atlassian rolled an AI assistant into Jira and Confluence with Atlassian Intelligence and Rovo. Here is what it actually does, what it costs, and where it falls short.

Alicia Kirana UtomoAlicia Kirana UtomoJun 10, 2026
Atlassian AI agent 2026: Smarter collaboration across Jira and Confluence
Guides

Atlassian AI agent 2026: Smarter collaboration across Jira and Confluence

Atlassian AI agent powers Jira and Confluence with AI-driven chatbots, summaries, and automation, providing a robust solution for teams within the Atlassian ecosystem.

Stevia PutriStevia PutriMay 8, 2026
Atlassian Intelligence AI in Jira: A practical overview for 2026
Guides

Atlassian Intelligence in Jira: A practical overview (2026)

Thinking about using Atlassian Intelligence AI in Jira? To prepare for a streamlined cloud environment, read our complete 2026 overview. We break down the real-world features in Jira Software and JSM, analyze the various pricing tiers, and explore how to get the most out of its capabilities.

Stevia PutriStevia PutriMay 8, 2026
Atlassian Intelligence: A realistic guide to AI in Jira and Confluence
Guides

Atlassian Intelligence: A realistic guide to AI in Jira and Confluence

Atlassian Intelligence is designed to transform how you work in Jira and Confluence. This guide breaks down the core AI features, pricing plans, and how to get the most value from the platform in 2026.

Stevia PutriStevia PutriMay 8, 2026

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