Blog

Hermes Agent for internal IT support works best as an IT admin's sidekick. Here's what breaks when every employee can chat with it, and the two-profile fix.

Tired of tedious tasks? I tried and tested the best AI tools for customer success to find platforms that actually save time and boost productivity in 2026.

Thinking about Axelera AI for edge computing? We dive deep into Axelera AI pricing for their Metis AI accelerators and hardware platforms. Learn the true cost of building custom AI solutions and discover when a turnkey platform might be a better fit for your business goals.

Discover top AI learning tools that enhance team knowledge, from real-time support to content creation and structured training, built for modern workplaces.

I compared the best AI for Hiver in 2026, from Hiver's own AI Copilot and AI Agents to eesel, Help Scout, Front and more, with real pricing and honest verdicts.

Don't get stuck with a limited "freemium" tool. I tested the top platforms to find the best free AI chat software that delivers real value and scales with you.

A practical guide to giving your AI support agent a brand voice: the tone settings that matter, how to train it on your real replies, and how to keep it on-brand at scale.

Most churn in support is silent: slow replies, wrong answers, frustration nobody flagged. Here's how AI churn prevention for support actually works, and how to roll it out without making things worse.

AI flips CSAT from a 5% survey sample to 100% coverage - and surfaces FCR, deflection rate, AHT, and resolution quality in real time, without anyone filling out a form.