Blog
Tips, guides, and insights on AI teammates, smarter support, and building better teams.
How to build a Zendesk ticket sidebar app: A complete guide for developers
A step-by-step developer guide to building apps for the Zendesk ticket sidebar, from manifest configuration to working with ticket data via the Zendesk Apps Framework.
Stevia PutriMar 2, 2026Zendesk app request API: A complete developer guide for 2026
A comprehensive guide to making API requests from Zendesk apps, including the ZAF request() method, authentication options, and practical code examples.
Stevia PutriMar 2, 2026Zendesk CC vs follower: What's the difference and when to use each
A clear guide to understanding Zendesk CCs vs followers, including visibility differences, use cases, and step-by-step setup instructions.
Stevia PutriMar 2, 2026How to exclude ticket types from Zendesk CSAT surveys
A step-by-step guide to excluding internal tickets, spam, and specific ticket types from Zendesk CSAT surveys using tags, groups, and automation conditions.
Stevia PutriMar 2, 2026Zendesk CSAT good vs bad rating: A complete guide for 2026
Understand Zendesk's CSAT rating system, from binary good/bad scales to customizable options, and discover strategies to improve your scores.
Stevia PutriMar 2, 2026How to add custom questions to Zendesk CSAT surveys
Discover practical methods for adding custom questions to Zendesk CSAT surveys, from native workarounds to third-party integrations and AI-powered alternatives.
Stevia PutriMar 2, 2026How to delay Zendesk CSAT survey emails for better response rates
Discover methods to delay Zendesk CSAT surveys from native automations to third-party apps and learn when each timing approach works best.
Stevia PutriMar 2, 2026Zendesk email reply-all CC privacy: A complete guide for 2026
A practical guide to managing email privacy in Zendesk, covering reply-all behavior, CC visibility risks, and how to use followers to protect sensitive conversations.
Stevia PutriMar 2, 2026How to export Zendesk Explore data to Excel: Complete 2026 guide
Master Zendesk Explore exports with this practical guide. From dataset exports to Excel formatting, learn the best methods and avoid common pitfalls.
Stevia PutriMar 2, 2026Ready to hire your AI teammate?
Set up in minutes. No credit card required.