Blog

Learn how to build a GPT with OpenAI, and upgrade to a business-ready agent with eesel AI.

Get the most out of your support operations by reducing the repetitive questions and making time for what matters.

Looking to enhance your Zendesk setup? We reviewed the best AI apps to help you optimize ticket classification. See our top 5 picks for 2026.

Struggling with high ticket volume in Zendesk? This guide breaks down how to automate Zendesk tickets using native tools, third-party apps, and modern AI agents to boost efficiency.

Is ServiceNow AI ready for prime time? This guide analyzes its capabilities like Now Assist and AI Agents, discusses user concerns about complexity and hallucinations, and explores whether it delivers on its promises for ITSM and customer service.

ServiceNow AI chatbot is powerful, but only if you're fully tied into its platform. This guide covers what it does, how much it really costs, and how a flexible alternative like eesel AI can work with your current tools, not against them.

Explore the key features, use cases, and challenges of ServiceNow AI. Understand its pricing model and discover how a more flexible AI solution can integrate with your existing tools without the complexity.

How to evaluate Claude updates for support automation: model capability, integration work, permissions, testing, and the human route.

Thinking about using Claude Code? Our quickstart guide covers everything from setup and commands to practical workflows and pricing. We'll show you what it's great for and highlight its limitations for non-developer teams, so you can choose the right AI tool for the job.