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A practical walkthrough of building a Retell AI voice agent that books appointments correctly, using Retell's own date variables, calendar tools, and simulation testing.

Learn how Salesforce Agentforce Builder combines topics, instructions, actions, and data, what to test before release, and how eesel CLI supports Salesforce helpdesk work.

Learn what Salesforce Models API can do, how to set it up and test it, and where eesel CLI fits in a support workflow.

Learn what an SEO AI agent can automate, what still needs evidence and approval, and how eesel CLI helps operate a blog-writing teammate.

Understand ServiceNow Agentic AI, its Studio, orchestration, testing, and governance controls, plus what a support team should verify before agentic work reaches users.

Use ServiceNow AI Agent Analytics to assess agent use, efficiency, errors, and guardrails, then turn the findings into a controlled improvement decision.

A practical way to govern ServiceNow AI agents: name the owner, set access and guardrails, test the change, then verify the work in the system of record.

Understand ServiceNow AI-agent RAG, the sources and retrieval choices that shape an answer, and how to test support evidence before automation relies on it.

Learn how ServiceNow agents use instructions, record context, and tools to plan work, plus the checks that make agent reasoning safe to deploy.