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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Understanding the true cost per resolution with and without AI in 2026
Guides

Understanding the true cost per resolution with and without AI in 2026

AI helps lower your cost per resolution, and platforms like Zendesk provide structured 'automated resolution' models to help teams scale. Let's compare the cost per resolution with and without AI and explore how these models work.

Stevia PutriStevia PutriJan 12, 2026
I tested the 8 best customer intelligence solutions: Here’s what works in 2026
Guides

8 customer intelligence platforms your competitors use

Discover how customer intelligence solutions help businesses analyze behavior, personalize outreach, and optimize customer experience.

Stevia PutriStevia PutriJan 12, 2026
I tried 10+ platforms to find the best customer service chatbot in 2026
Guides

I tried 10+ platforms to find the best customer service chatbot in 2026

Tired of researching endless customer service chatbot options? We tested the top platforms to find the best solutions for integrating AI with your existing tools in 2026.

Stevia PutriStevia PutriJan 12, 2026
Does Zendesk have a chatbot? A complete 2026 guide
Guides

Does Zendesk have a chatbot? A complete 2026 guide

Wondering if Zendesk has a chatbot? The short answer is yes. Zendesk offers a variety of sophisticated AI solutions designed to scale with your team. This guide breaks down Zendesk's native AI agents, their impressive features, and how complementary tools like eesel AI can help you get even more value from your setup.

Stevia PutriStevia PutriJan 12, 2026
Does Zendesk use ChatGPT? The complete 2026 overview
Guides

Does Zendesk use ChatGPT? The complete 2026 overview

Wondering if Zendesk uses ChatGPT? We break down Zendesk's native AI, its connection to OpenAI, and how specialized integrations can help you get the most out of your support ecosystem.

Kenneth PanganKenneth PanganJan 12, 2026
Does Zendesk use OpenAI? The full 2026 story
Guides

Does Zendesk use OpenAI? The full 2026 story

Wondering if Zendesk uses OpenAI? The short answer is yes, and it's a powerful integration. We break down Zendesk's native AI capabilities, the options for custom setups, and how a plug-and-play solution can further enhance your support team's workflow.

Kenneth PanganKenneth PanganJan 12, 2026
How Dreamscape Learn taught an AI to handle their VR ed-tech support tickets
Guides

How Dreamscape Learn taught an AI to handle their VR ed-tech support tickets

Dreamscape Learn uses eesel AI to automate their technical support for instant service - allowing their team to handle complex tickets.

Katelin TeenKatelin TeenJan 12, 2026
Ecosa rests easy with eesel AI automating Zendesk tickets and live chat
Guides

Ecosa's experience with Zendesk automation and live chat using eesel AI

"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large models."

Stevia PutriStevia PutriJan 12, 2026
eesel AI vs Stylo: A comparison of Zendesk AI automation tools
Guides

eesel AI vs Stylo: A comparison of Zendesk AI automation tools

Stylo AI and eesel AI are both powerful tools for Zendesk. See how they compare and which would work best for your support operations.

Kenneth PanganKenneth PanganJan 12, 2026

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