Blog

A complete guide to positioning and sizing your Zendesk web widget, covering all widget types with code examples and best practices.

A detailed comparison of Zendesk's AI agent tiers Essential and Advanced covering features, pricing, and which option suits different support volumes.

A practical guide to configuring Zendesk AI agent channels including the API channel, with step-by-step instructions for both Essentials and Advanced tiers.

A practical guide to building conversation flows in Zendesk AI Agent Advanced, covering the dialogue builder interface, block types, and implementation best practices.

A practical guide to accessing and using Zendesk AI agent conversation logs for better automated support insights.

Master Zendesk AI agent data capture forms with this practical guide. Covers both Flow Builder and Advanced AI agent methods with real implementation examples.

A comprehensive guide to understanding Zendesk's AI agent data privacy practices, from data sanitization methods to compliance certifications and customer controls.

A practical guide to configuring Zendesk AI agent escalation rules, including escalation strategies, flow design, and best practices for smooth human handoffs.

A comprehensive guide to Zendesk AI agent event triggers, covering available events for messaging and email AI agents, configuration steps, and practical use cases.