Blog

Anthropic ships no Zendesk app. Here are the four real routes for Claude in Zendesk, the limits nobody puts on the landing page, and what each one costs.

How to escalate Zendesk tickets to Jira automatically with AI: triage the bug, check Jira for an existing issue, file or link it, and update the customer when it ships.

A Gorgias to Zendesk migration moves your tickets, customers and macros. It leaves your Rules, Shopify macro variables and AI Agent setup behind. Here is the full plan and cost.

Meta Muse for Zendesk means Meta Business Agent on WhatsApp or Muse Spark via a custom action. Here is how each route works, what it costs, and where it breaks.

Ginzi never published a public price, and after the 2024 Argmax acquisition its pricing page is a 404. Here is what Ginzi cost, why you cannot buy it today, and what to pay instead.

A complete walkthrough of configuring Zendesk satisfaction settings, from enabling CSAT to customizing surveys and analyzing results.

A complete guide to updating Zendesk tickets programmatically using the REST API, with Python and cURL examples for authentication, custom fields, and bulk operations.

Looking to optimize multilingual support in Zendesk? Learn how to use Zendesk auto translate for incoming messages and suggest reply language using Zendesk's native tools, marketplace apps, and see how a unified AI platform can deliver more accurate, context-aware responses.

Step-by-step guide to setting up multiple business hours schedules in Zendesk, including plan limitations and practical workarounds for non-Enterprise users.