Blog

Discover practical solutions for Zendesk Explore's auto-refresh limitations, from creating last refresh timestamps to using browser extensions and third-party tools.

Discover the best methods to connect Zendesk and Google Sheets, including Google's free connector, Zapier automation, and API options for every skill level.

Discover the capabilities of the native Zendesk Instagram integration. Learn how this robust platform unifies your social support and how modern AI tools can further enhance your customer experience.

A curated list of the best Zendesk marketplace apps to enhance your support operations, from AI agents to workflow automation.

Learn how to create Zendesk rich message templates and carousels. Compare implementation methods: API, Bot Builder, and AI Agents. Plus discover simpler alternatives.

Discover how to handle merged tickets in Zendesk, from unmerging with third-party apps to preventing accidental merges with AI-powered tools.

A current guide to Zendesk AI agents for support: setup, channel limits, costs, testing and ongoing review.

A current guide to Zendesk AI agents in email channels: setup, knowledge, testing and operational limits.

A current guide to Zendesk AI agents in web form channels: setup, knowledge, testing and safe escalation.