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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

AI for Zendesk: how to add AI agents to your queue in 2026
Two ways to add AI for Zendesk in 2026: Zendesk's native AI agents (billed per resolution) or a third-party layer like eesel on a fixed monthly plan that joins your queue.

ChatGPT for Confluence: how to connect them in 2026
There is no official ChatGPT app for Confluence. Here are the four real ways to connect ChatGPT to your Confluence wiki, and where each one breaks.

ChatGPT for Shopify customer support: 4 ways to add AI in 2026
There are four real ways to put ChatGPT-style AI on your Shopify support, and the free one is probably already installed. Here is what each route does, costs, and skips.

ChatGPT for Freshchat: 4 ways to add AI to your live chat in 2026
There are four real ways to put ChatGPT-style AI into Freshchat, and one is probably already running. Here is what each route does, costs, and skips.

ChatGPT for HubSpot Service Hub: the real routes in 2026
There's no one-click ChatGPT app for HubSpot Service Hub. Here are the four real ways to put ChatGPT-style AI on your tickets, and what each one actually costs.

ChatGPT for Document360: 4 ways to add AI to your knowledge base in 2026
There are four real ways to put ChatGPT-style AI into Document360, from Eddy AI to a build-it-yourself API. Here is what each route does, costs, and skips.

ChatGPT for Salesforce Service Cloud: the real routes in 2026
There's no one-click ChatGPT app for Salesforce Service Cloud. Here are the four real ways to put ChatGPT-style AI on your cases, and what each one costs.

ChatGPT for Freshdesk: 4 ways to add AI to your helpdesk in 2026
There are four real ways to put ChatGPT-style AI into Freshdesk, and one of them is probably already running. Here is what each route does, costs, and skips.

ChatGPT for Zendesk: the four routes in, and what each actually does
There are four ways to get ChatGPT into Zendesk, and two of them are already there. Here is what each route does, what it costs, and which one actually answers a customer.
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