Blog

A complete guide to Zendesk Guide section page templates, covering both the theme editor method and custom code development with practical examples.

A practical guide to optimizing Zendesk Guide meta titles and descriptions despite platform limitations, including the hidden summary workaround.

Understand the key differences between using a Zendesk subdomain and a custom domain for your help center, including setup, branding, and security considerations.

A complete guide to customizing your Zendesk Guide submit request link, including changing button text, removing the link entirely, and redirecting to custom destinations.

A practical guide to importing and managing Zendesk Guide themes directly from GitHub, including local development setup and team workflows.

A complete guide to updating and customizing Zendesk Guide themes, from basic settings to advanced code customization and version control.

Master Zendesk Guide user segments with this practical guide. Learn to create segments, restrict article access, and implement best practices for your knowledge base.

A practical guide to configuring Zendesk's chat-to-email handoff, including continuous conversations setup, trigger configuration, and solutions to common channel-switching issues.

Zendesk can be HIPAA compliant, but it requires the right plan, add-ons, and extensive security configuration. This guide breaks down everything healthcare organizations need to know.