Blog

Looking for Freshservice alternatives? We compare 7 top ITSM platforms including AI-first solutions like eesel AI, enterprise options like ServiceNow, and DevOps-focused tools like Jira.

Gorgias is great for Shopify, right up until the per-resolution bill lands. Here are the 8 best Gorgias alternatives for Shopify in 2026, compared on price, AI, and fit.

A step-by-step guide to adding AI to Zendesk in 2026, covering AI agents, Copilot, automation, the marketplace route, and what it actually costs.

Thinking about Zendesk app development? This guide covers the traditional process and its considerations, then shows how modern AI platforms can complement your setup in minutes. Learn how to build custom Zendesk apps the smart way in 2026.

Is your default Zendesk help center ready for a more personal touch? This guide walks you through every customization option, from simple branding tweaks and theme marketplaces to advanced code edits. We'll cover the benefits and key considerations of each method, and show you how to enhance your customer self-service with powerful AI integrations that complement your design.

A comprehensive step-by-step guide to setting up IVR phone trees in Zendesk Talk, including menu configuration, routing options, and best practices for 2026.

A detailed comparison of Salesforce Agentforce and Zendesk AI, covering AI capabilities, pricing, implementation, and ideal use cases to help you choose the right platform.

ServiceNow is a powerful but often complex and costly ITSM platform. We explored the best ServiceNow competitors to find the top alternatives for your business.

Looking for alternatives to ServiceNow Virtual Agent? We compare 7 top platforms that offer faster implementation, better AI, and lower costs.