Blog

A comprehensive guide to navigating the Zendesk Sunshine Conversations app directory, including customer channels, chatbots, business systems, and integration strategies for 2026.

Build custom integrations with Zendesk Sunshine Conversations using this technical guide covering API setup, webhook configuration, Switchboard operations, and best practices.

A technical guide to accessing user data in Zendesk Sunshine Conversations, covering the User API, Clients API, metadata passing, and practical implementation patterns for AI agents.

Freddy AI is Freshworks' AI-powered assistant for customer support, IT service management, and sales. Learn about its features, pricing, and how it compares to alternatives.

A comprehensive step-by-step guide to setting up IVR phone trees in Zendesk Talk, including menu configuration, routing options, and best practices for 2026.

A step-by-step guide to setting up the Zendesk callback widget, from prerequisites to advanced customization options.

Learn how to configure Zendesk conversation handoff from AI agents to live agents. Covers triggers, automations, context preservation, and alternatives.

A complete guide to configuring Zendesk Talk IVR for external number routing, including setup steps, limitations, and optimization tips.

Learn how to set up and optimize Zendesk messaging triggers with real examples, troubleshooting tips, and smarter AI alternatives.