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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

The 8 best Tawk.to alternatives for 2026 (free and paid)
Tawk.to is free, but the AI, the branding, and reliable notifications all cost extra. Here are the 8 best Tawk.to alternatives for 2026, compared on price and AI.

Can AI write product descriptions that convert? An honest answer
Yes, AI can write product descriptions that convert, but the model was never the bottleneck. Here's what actually decides whether the copy sells.

How do I automate tier-1 support with AI? A practical guide
A frontline guide to automating tier-1 support with AI: which tickets to hand over, how to train and test the agent, and how to keep a human in the loop.

OpenAI Codex record and replay, explained
What OpenAI Codex record and replay actually does: demonstrate a workflow on your Mac once, and Codex turns it into a reusable skill. How it works, its limits, and where it fits.

Is AI customer service worth it for a small business?
Is AI customer service worth it for a small business? The honest answer depends less on the AI and more on your ticket volume, your repeat rate, and the pricing model you pick.

What is Thomas, the AI founder? Inside YC's first non-human founder
Thomas is a Y Combinator-backed AI founder, a virtual human that starts and runs its own companies. Here's what it actually is, how it works, and what it means for AI at work.

GLM-5.2 for business: is the cheap open-weights model ready for real work?
GLM-5.2 for business: a clear-eyed look at Z.ai's open-weights model, what the benchmarks and the ~1/6th price actually mean, and where it fits real work.

What is GLM-5.2? A clear guide to Z.ai's open model
GLM-5.2 is Z.ai's open-weights model that matches near-frontier coding at about 1/6th the price. Here's what it is, how it works, and what it means for support teams.

How do I generate blog titles with AI?
How do I generate blog titles with AI? Here's the exact workflow I use to get headlines that match search intent and earn the click, not generic clickbait.
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