Blog

Is OpenEvidence AI really free? I break down its ad-supported pricing, the caveats for businesses, and how it compares to flexible, usage-based alternatives.

A practical guide to the ROI of AI customer service: the real formula, what returns teams actually see, the metric traps to avoid, and how to build a business case.

Two ways to add AI to Gorgias: turn on the native AI Agent, or layer a dedicated AI on top. Here's how each works, what it costs, and which to pick.

A hands-on guide to adding AI to Freshdesk in 2026: setting up Freddy step by step, what it costs, and when to layer a dedicated AI agent on top instead.

Is Pika AI the game-changing video generator it claims to be? My in-depth Pika AI review covers its key features, pros, cons, and the 2026 pricing tiers to help you decide.

A practical, phased guide to implementing AI in customer support: audit your knowledge, start in copilot mode, simulate on past tickets, then automate with confidence routing.

What generative AI for customer service really is, how it answers a ticket under the hood, where it breaks, and how to roll it out without losing your customers' trust.

I compared the best Siena AI alternatives for ecommerce and DTC support in 2026, from usage-priced agents to enterprise platforms, with real pricing and verdicts.

Siena AI is a strong DTC support agent, but the $750/mo platform fee and ecommerce-only focus push a lot of teams to look elsewhere. Here are 7 Siena AI alternatives I'd actually consider.