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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Illustrated hero banner for a roundup of the best AI live chat apps for Shopify stores in 2026
Guides

The 8 best AI live chat apps for Shopify stores in 2026

We compared the best AI live chat apps for Shopify stores on price, AI resolution, and order actions, so you can pick the right one for your store.

KiraKiraOct 14, 2026
A support agent at a laptop, tickets flowing through a filter into an AI assistant holding a checklist
Guides

Best AI model for support tickets in 2026: what the benchmarks show

There is one benchmark built to test AI models on real customer service work, and its 2026 scores rank the models very differently from the leaderboards you have seen.

KiraKiraOct 14, 2026
The 12 best AI tools for customer support teams in 2026
Guides

The 12 best AI tools for customer support teams in 2026

Comparing AI customer support tools? I reviewed the 12 best options for 2026, from eesel AI and Zendesk AI to Salesforce Agentforce, Freshdesk, Gorgias and Ada, with verified pricing for each.

Stevia PutriStevia PutriOct 14, 2026
I tried dozens of tools to find the 5 best customer support apps for 2026
Guides

I tried dozens of tools to find the 5 best customer support apps for 2026

Tired of sifting through endless options for customer support apps? I tested the most popular platforms to find the best. Here is my definitive list of the top 5 for 2026.

Kenneth PanganKenneth PanganOct 14, 2026
The 5 best Jira alternatives I found after months of testing (2026)
Guides

30 Jira alternatives that engineering teams use (2026)

If you're looking to explore different workflows beyond Jira's robust ecosystem, you're not alone. I tested dozens of tools to find the best Jira alternatives for specific niche needs. Here are the top 5 for 2026.

Kenneth PanganKenneth PanganOct 14, 2026
Banner image for 7 Best Kustomer Alternatives in 2026: Beyond CRM-heavy Support
Guides

7 Best Kustomer Alternatives in 2026: Beyond CRM-heavy Support

Compare the top 7 Kustomer alternatives in 2026. Discover which platforms prioritize resolution speed and agent efficiency over complex data collection.

Katelin TeenKatelin TeenOct 14, 2026
Illustration of support tickets moving along a conveyor belt into four different desks
Guides

The 10 best ticketing systems in 2026

The best ticketing system depends on who files the ticket. Ten desks compared on real 2026 prices, AI billing units, reporting gates and free tiers.

Riellvriany IndriawanRiellvriany IndriawanOct 14, 2026
Illustration of a Shopify support inbox on one side connected to an AI reasoning layer on the other
Gorgias AI

Claude for Gorgias: 4 real ways to connect them in 2026

Anthropic ships no Gorgias app, and Gorgias ships no model picker. Here are the four routes that actually exist, the limits nobody advertises, and what each costs.

KiraKiraOct 14, 2026
Illustration of a cloud-based ticketing system with a ticket queue, a billing meter and a contract clause
Guides

Cloud-based ticketing system: the 2026 buyer's guide

What a cloud-based ticketing system really costs in 2026, which parts of the ticket you can never change later, and the uptime and residency clauses nobody reads.

Kurnia KharismaKurnia KharismaOct 14, 2026

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