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Tips, guides, and insights on AI teammates, smarter support, and building better teams.

Microsoft SharePoint pricing explained (2026 guide)
I explain Microsoft SharePoint pricing in plain English for 2026, covering standalone plans, bundled licenses, hidden storage costs, and unpredictable AI fees plus a look at simpler AI-driven alternatives.

eDesk pricing in 2026: plans, the $0.99 AI fee, and what you'll actually pay
A full breakdown of eDesk pricing in 2026: the four plans, the $0.99-per-resolution AI fee, the add-ons that stack on top, and a calculator for your real monthly bill.

Richpanel pricing in 2026: the real cost of an AI support team
A clear breakdown of Richpanel pricing in 2026: the $500 minimum, the $0.25-per-conversation meter, seat fees, the 30-day guarantee, and who it actually fits.

A clear-eyed guide to Merlin AI pricing: What's the real cost?
Is Merlin AI's pricing as good as it seems in 2026? I dig into the plans, fair use policies, and hidden caps to reveal the true cost. Find out if it's the right AI assistant for your budget and needs before you commit.

I tested 5 tools to find the best AI Q&A assistant in 2026
Looking for the best AI Q&A assistant in 2026? After testing the top platforms, I break down the pros, cons, and pricing to help you choose the right tool for your business needs.

8 bad customer service stories to learn from (2026)
From ignored complaints to robotic replies, bad customer service stories reveal how neglecting empathy can damage loyalty and trust.

The 7 best AI documentation assistants I tested in 2026
Tired of endless documentation work? I tested the 7 best AI documentation assistants in 2026 — including eesel AI, Mintlify, and Notion AI — to see which tools actually save time and keep docs accurate.

The 7 best artificial intelligence apps for productivity in 2026
Not all AI apps are worth your time. I tested dozens and picked 7 that actually help — whether it’s writing, research, meetings, or automating customer support.

ChatGPT Images 2.0 (GPT-Image-2): What it is and what's actually new
OpenAI's ChatGPT Images 2.0 (GPT-Image-2) is here, replacing DALL-E 3 with a "reasoning" engine that plans layouts and researches web context before drawing.
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