Blog

Step-by-step guide to adding Group SLA columns in Zendesk views, including configuration tips, sorting options, and best practices for Enterprise teams.

Understand when to use personal vs shared views in Zendesk, how to organize them effectively, and expert tips for managing view limits.

A practical guide to understanding Zendesk view permissions, including who can see personal and shared views, how to configure access by role, and troubleshooting common visibility issues.

Zendesk views don't auto-refresh natively. This guide covers workarounds, browser extensions, and better alternatives to keep your ticket queue current.

Discover how to automatically tag tickets in Zendesk based on reply activity, even without a native reply counter. Includes workarounds and AI alternatives.

Discover proven methods to automate old ticket archiving in Zendesk from native automations to third-party solutions and learn why modern AI approaches offer a better alternative.

Master the Zendesk automation audit log with this step-by-step guide. Learn how to track automation changes, troubleshoot issues, and keep your support workflows running smoothly.

Discover how to automate custom field updates in Zendesk using triggers, automations, bulk editing, API calls, and AI teammates.

A practical guide to setting up Zendesk automations that automatically close cancelled requests, including automation recipes, trigger workarounds, and best practices for ticket lifecycle management.